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Frequently Asked Questions

What is your ordering process?

We restock every fortnight on the website- and all orders are to go through the website with various payments options available.

What are the chains made of?

All our chains are high quality silver, gold and rose gold electroplated . Our chains also come with a protective coating; and nickel and lead free coating. We are constantly improving on the quality of our chains. Our latest batch of chains are electroplated with Real Gold and Rose Gold.

Please note that the coating on these chains can wear off over time. If you are allergic to nickel or certain materials- please contact us for more detail. It is essential for you to follow our care instructions for longevity of your chains. 

*Note that we are in the middle of phasing out some chains to bring you improved chains- some chains may be 18k gold filled; 18k Rose Gold plated or 925 Silver plated.

 

What is the wire made of?

All our wires are 99% pure copper based plated with real Silver. They are then coated with a protective patented layer to prevent tarnishing. Gold and Rose Gold wires are then coated with their respective coloured coating. All wires are nickel free.

What are the earring wires made of?

Silver hooks- 925 sterling silver (Hypo- allegenic) 
Gold hooks- 18K Gold plated
Rose Gold hooks- Rose Gold plated

 
Do you accept custom orders?

Yes! However, TCP is a one- person band so custom orders are pending current orders/ workload. Please enquire via email thecrystalprojectau@gmail.com.

 

I would love to stock your products in my shop. Do you do wholesale?

Please enquire via email at thecrystalprojectau@gmail.com

 

Where do you source your crystals?

They come from different sources. Some of the crystals are hand dugged by prospectors around the world; some are hand picked by these experts from direct sources around the world; and some are directly from the mines. I work with reputable Australian and overseas suppliers who hand picked their crystals or own their own mines globally- and had assured me (although I have no means to 100% guarantee) that they are ethically source.

Due to the limitations of my location, most of the time rare gems are picked individually via video calls or shared through pictures and videos from suppliers to ensure the quality and suitability of them.

 

When will my order arrive and how much is shipping?

Your order is being shipped from Adelaide, South Australia. Please understand that TCP is run by myself, so please allow up to 5 business days for order to be processed and shipped.

I use Australia Post. Parcel Post usually takes about 4-6 business days and Express is 2-3 business days. Once your order has been shipped, you will receive a confirmation email together with the tracking detail.

Australia wide shipping fees up to 5kg are as follow:

Standard- $10

Express- $15

 

*International shipping time can vary

If your order is taking longer than the estimated, please check the address provided with your order, your local post office and customs. If you still have not received your parcel within ten business days, please contact me at thecrystalprojectau@gmail.com and I will reply within 1-3 business days.

 

***Please note that due to current covid situation, Australia Post is taking longer than usual- and sometimes can take up to 3.5weeks for the parcel to be delivered. Please ensure you follow your tracking number sent to you before making contact.

 

The crystal(s) I am looking for is not on your website. Can you get them in for me?

I carry a huge selection of rare and common crystals. Please get in touch at thecrystalprojectau@gmail.com if you're after anything specific for customisation.

 

For all other questions...

Please DM on Instagram @the.crystal.project OR email at thecrystalprojectau@gmail.com